Tag Archives forcustomer review

Customer Reviews of Wireless Security Cameras

“This was my first experience with buying and installing a home security system and after researching for about a month I decided that this xmartO system was my best bet as it had good reviews, had the features I wanted, and customer support was highly rated. I was right! I bought a 1 TB hard drive for it and installed it in the unit and formatted it as described in the xmartO instructions, installed the cameras where I wanted them with the included hardware, attached the antennas, plugged them into their respective power outlets, and boom- my security system was working as advertised.

Yes, it’s that easy.

Wanting more coverage, I ordered 4 more add on cameras and installed them. When I turned the first one on it didn’t connect with the wi-fi base unit so I assumed it was a bad camera. I emailed customer support around 5 pm on a Sunday afternoon and described the problem and asked for return instructions, and they answered back in about 2 hrs (on a Sunday evening!) and suggested that I just needed to match the camera to the system, and provided a link to follow to do it. 60 seconds later the camera matched itself to the unit and everything was good to go.

Did the same for the other 3 new cams and my 8-camera system was online and has worked flawlessly for the last month. I am 100% satisfied with the entire system and the stellar customer support.

Daylight images are color and very sharp. Night images are infrared so they’re B&W but are very bright and sharp, and illuminate my boat brightly at about 50′ from the camera. I am pleased with the cameras- stout metal construction with good, solid wiring and plugs. Mine are distributed on two floors and I get a solid signal to the base unit from each.

The base unit has dual antennas for increased reception and is a standalone wi-fi network so it doesn’t eat up my home wi-fi bandwidth, which is a feature that sold me on this unit. It also does all the good stuff like remote monitoring via phone or computer, email & text notifications, etc. via downloadable software.

All in all a simple to install, reliable, high quality system at a fair price from a company that offers live, top-tier customer service.”

Read More…


“I have never wrote an in depth review but I am so impressed with this camera system I am going to take the time to do so.

It is truly plug and play. If you know how to screw in a light bulb you can install this security system. I have had it up and running in my gym for about a month now that is 15,000 sqft and have had zero issues, passing though wood, glass, concrete, steel etc. Once I hit about 80ft I would start to lose some signal and picture quality but for $6 I fixed this issue. I ordered some 9dbi antennas that screw onto the back of the provided router and solve that problem right away.

The picture quality is the best I have seen. I was shopping around for a security camera system for quite some time and took a chance on this company and so glad I did. People are constantly telling me they cannot believe how clear the image is.

This camera system meets and exceeds all of my expectations. The night vision is incredible. I can set the cameras to record based on motion detectors too which is nice for the after hour folks that come in to workout, I do not have to scrub through hours and hours of footage, I can simply view when someone triggers the camera to record.

I would recommend this product to anyone. It out performs some $2000 camera systems I have seen.”

Read More…


“What a great system. This is my first video system, and I simply couldn’t be happier. It was very easy to install. I put the 4 cameras up, hooked up the NVR, stuck in a hard drive, done. I was worried that I wouldn’t get a signal since i’m in a metal building with 2 layers of steel between the cameras and the NVR. 2 cameras worked perfect, but 2 would barely connect. xmartO tech support helped me out via email.

I purchased 2 small WiFi antennas with a 4′ cable (TP-LINK TL-ANT2405C). Left the cameras outside & ran the cable to the antenna inside the shop. Went from 1 bar to full bars signal. 2 cameras are about 75′ away thru 2 walls with windows, 2 are outside the metal building with no openings 50′ and 120′ away respectively (these are the ones I added the antennas to).

The night vision is great on the cameras. I have one about 50′ from a doorway and it covers it really well. Only downside, I almost wish I would have purchased the 8 channel system so I could add a few more cameras ! Maybe I’ll take the 4 channel home & use it there, and get the 8 channel for the shop. Setup and viewing on our smartphones is easy and the pictures looks good.

Unlike some of the other reviewers here, I paid for the system. $399.99. I think this system is well worth that. The cameras are built really well, and it works just like advertised. Pretty much plug in the cameras to a 120v outlet & they work. All in all, a great simple system to set up and use. How do you get on the list to get this stuff for free? lol.”

Read More…


“This is a long-winded review but I thought it deserved it. It’s more of a how-to review because the printed directions are not that helpful and customer service is only available via email.

Why did I decide on purchasing the Xmarto 8 camera system?

1) I did not want to install 8 power/video cables throughout the house and outside surroundings.
You only need access to power outlets because the cameras require being plugged into AC power.

2) I did not want the 8 cameras to connect to my home router as IP devices.
The NVR system has a built in router that communicates with the 8 cameras thus not using the bandwidth of your home router.

Additional Purchases:

– 3TB SATA Hard Drive (2 weeks running continuously and only used a GB)
– VGA to VGA cable
– USB extension cable for the provided mouse
– Two high gain antennas to replace the original NVR system antennas

What I tried but was not successful:

1) I purchased an Almond device to use the NVR as an extended device. This would have allowed me to use the NVR as a device that was not physically connected to my home router. Unfortunately, my home router only allowed me to configure the Almond as a WLAN device and not an extended device. This setup would have worked with the Almond set as an extended device as was discussed in a previous review.

2) I tried connecting the HDMI cable on the NVR system to my HDMI connection on the TV. Unfortunately, my TV didn’t recognize the signal from the NVR. Probably my TV but I did not try this connection configuration on one of my other TVs. I had an old VGA monitor from a desktop computer. So I connected the NVR VGA output to the VGA monitor input with the male/female VGA cable that I purchased and that worked.

3) The Ethernet cable that was included was faulty. After a couple of hours not being able to connect to my home network, I swapped out the cable with another Ethernet patch cable as a last resort and that solved the problem.

My setup steps:

1) Removed all components from the box.

2) Removed two external screws on the NVR to gain access from the top to the internal circuit board and the two cables coming off of the circuit card. Connected the cables to my 3TB SATA Hard Drive. I then used the 4 silver screws that were provided to attach the Hard Drive to the bottom inside of the NVR system. I then reattached the top of the NVR system with the two screws that I removed. I placed the NVR system near my home router and VGA monitor.

3) I plugged the NVR VGA output to the VGA input on my monitor.

4) I plugged the extension USB cord to the NVR USB port and then connected the mouse to the other end of the USB cord.

5) I plugged the NVR system to the included 3A power adaptor and then the power adaptor to a power outlet to power on the NVR system. Then turned on the monitor. You will see 9 small windows on your monitor showing “No Video”; your system identification number in the lower right corner; and whether your NVR system is connected to your home network (i.e. “Offline” or “Online”). At this point, I did not worry about connecting to my home network yet.

6) I then used my mouse to navigate the various system options on the NVR to become more familiar with the system software. First thing I did was format the 3TB drive that was just installed. You need to do this so the NVR system recognizes the Hard Drive that you install.

7) I then plugged in each camera to the included power supply adaptors. There are 2 pigtails coming off each camera. You only need one pigtail. The other one is not used. Then I plugged each power adapter in one at a time. As each camera is powered, the individual windows start showing real-time imagery from the camera. Truly plug-n-play for all 8 cameras. No camera issues.

8) I then navigated on the NVR system to a window that has options for each camera. I set each camera to continuously record rather than using the various options like motion record.
9) At this point, I connected an Ethernet cable to my home router and the NVR system. I fully checked out this network functionality and the app functionality before proceeding to install my cameras in their final locations. This took some time. I discuss this below.

10) Now I was ready to place my cameras in their final location. Just need to place the camera near a power outlet. The camera power adapter has a 10 foot cord. In some instances, I had to use an extension cord. I placed all cameras outside and they are within 60 feet of my NVR system. No problems with pictures but there is some buffering that occurs real-time. Every now and then, I get a “No Video” picture on one of my cameras, which is the farthest from the NVR. Night vision was good but then I have landscaping lights that help with the quality of the pic. Farthest night vision for me was the street about 40 feet away.

NOTE: There are four cameras that are 4mm and four cameras that are 6mm. There is a small tag on the back of each camera that identifies it. The 4mm has a wider angle lens and the 6mm has a narrower angle lens. So keep this in mind when placing your camera.

Network Functionality:

1) Plug your Ethernet cable from your router to your NVR and you should see the NVR system change from “Offline” to “Online” in the lower right corner of your NVR screen. As I mentioned earlier, the included Ethernet cable was bad which took me awhile to figure out.

2) Now I used my laptop to wirelessly connect to the NVR system. You have to get the home router assigned IP address of the NVR system from the window options on the NVR or from your home router itself.

3) Open an internet browser window on your laptop. I use Explorer. Type the IP address on the web address line and the screen will show the logon window of the NCR system. The default “Admin” user name appears and password line. I changed the “Admin” password by going to the NVR system and directly changing it on the NVR system. In addition, I created another user name and password directly on the NVR system.

4) Once you logon, you should see all of your cameras streaming real-time. There are a lot of buttons to choose from of which some are dedicated to sound and camera lens movement. These don’t work because the camera does not have that functionality.

5) The lower left corner of your laptop screen has a playback button and a system settings button.

6) I didn’t bother with the system settings button because I managed those settings on the NVR system directly. The playback button allows you to choose a time and date to playback. Once this information is entered you will get a choice of several files that cover the timespan and a choice to either view right away or download.

7) The download button will download a file that is a “.flv” file. I had to use a 3rd party software package (e.g. Nero) to view the downloaded file and convert to “.mp4”. If you choose a large time (e.g. 1 hour), you will get a very large file and it takes time to download.

NVR Functionality:

1) I really haven’t used the NVR directly to do a lot of things. I performed playbacks but didn’t try saving them. I set the cameras to record continuously. That’s about it. I use my laptop more than any other device.

App Functionality:

I downloaded the eseenet and wallpixel applications to my Samsung 6 phone and Nexus 7 tablet. I also downloaded the eseenet application to an Ipad. They work and you can see all cameras real-time. You can snap real-time images and capture real-time videos. You can perform playbacks with the eseenet application but you cannot save the playbacks. You cannot perform playbacks with the wallpixel application. I contacted customer service and they are working on it. You will not be able to save the playbacks on the wallpixel application either.

CMS Client App:

I downloaded the CMS client app from the Xmarto website because I want to use my laptop to perform all of the functions when I am away from home. Not my phone or tablet. I didn’t have much success using this client outside of my home network. It works fine on the home network but on an outside network I wasn’t able to get it to work…yet. The client cannot locate my cameras…yet.

In summary, I am very satisfied with the system. It’s a basic system with basic software but has all of the functionality I was looking for in a camera security system. I’d prefer a customer contact phone number to speak with a representative directly but using email has been successful because the response time is fairly quick. Not days…more like hours. If you have some patience, you can get this system running the way it was intended to be used.”

Click here to see what system these reviews are for…